Welcomhotel by ITC Hotels, RaceCourse, Coimbatore

I liked pretty much everything. Loved the male guitar singer in the lounge that evening. He sang me all my favourites... Paint my love and Oh! Carol.. Nothing he didn't know. Thoroughly enjoyed him. But my highlight is the young girl, Priya, Priyanka of the security team. What a beautiful human she is. Such a clever girl too. Her smile and her happy demeanour and banter when I talked to her made my stay at ITC worth it all. Absolutely loved her. She has got a talent which when cleverly identified, mentored and nurtured and put to used she would be a great asset to yours or for the matter any organization she works for. I wish her all the best in all her future endeavours.

We only stayed one night in March, en route to the Aanamalai/Parambikulam Reserve but we felt this modern hotel provided outstanding value. It is located in a safe and well maintained area of the city. Our room was well-equipped, clean and very comfortable. We encountered no mosquitoes during our stay. The rooftop pool was very welcome (no lifeguard but it's only 4ft 6in deep), and the loungers were excellent for resting or sunbathing. The fitness room was well equipped and the restaurant with adjacent bar comfortable and well organised. The breakfast buffet was extensive and tasty, and dinner was very reasonably priced. The staff (including the restaurant staff) were notably keen to help, well trained and sensibly deployed, working well as a team. One of the waiters happily opened the bottle of wine we had brought for consumption in our room, and provided us with two empty wine glasses. Check-in and check-out were smooth and efficient, and we noticed that one of the staff communicated in fluent sign language with a single customer who had little or no hearing. This hotel was among the best three of the 17 we stayed at during our tour of south India, but was also among the five lowest priced - a great achievement. Well done to all staff, and especially the well-focused senior managers.

Breakfast spread was nice. However the location of fruits and fruit juices was not easily noticable. No sign board either. Neither your staff members giving information without asking. Even after asking, your staff just informed that it is near bar counter assuming I know the location of bar counter. He should have actually taken me to the place. Atleast once your staff mixed up the order.

The location is convenient to get to/from the train station, and the hotel is located back from the street reducing noise at night. The hotel is new and it shows.

The check in was comfortable. Room was as described and the cleanliness and the comfort was very good. Buffet breakfast had a fair spread . All the staff who attended to us were polite and warm. We particularly liked the green initiatives towards not using disposable mineral water bottles which we are yet to find in several reputed brand hotels all over the country.